1. Acceptance of Terms

By downloading, installing, or using the West One Concierge mobile application (the "App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the App.

2. About West One Concierge

West One Concierge is a luxury travel companion service operated from the United Kingdom. We specialise in Disney, Universal, USA, and cruise holidays. The App provides trip management, itinerary tracking, document storage, in-app messaging with your dedicated travel concierge, and experience guides.

3. Eligibility

You must be at least 18 years old to create an account. By using the App, you represent and warrant that you meet this requirement.

4. Account Registration

• You must provide accurate and complete information during registration.
• You are responsible for maintaining the confidentiality of your account credentials.
• Two-factor authentication (2FA) is mandatory for all accounts for security purposes.
• You must notify us immediately of any unauthorised use of your account.

5. Services Provided

The App provides the following services as a companion to your travel booking:

• Trip management: View and track your upcoming, active, and completed trips
• Document storage: Securely upload and access travel documents
• Messaging: Communicate directly with your travel concierge
• Notifications: Receive trip countdowns, packing reminders, and important updates
• Experience guides: Access Disney, Universal, and cruise guides with tips and countdowns
• Packing lists: Template-based packing lists tailored to your trip type
• Trip sharing: Share trip details with travel companions

6. Booking & Payment

The App is a trip management tool and does NOT process payments or bookings directly. All bookings are arranged through West One Concierge and processed via our host agency, Janine Loves Travel (JLT). Payment terms, cancellation policies, and booking conditions are governed by JLT's booking terms and conditions, which can be viewed at Booking Terms & Conditions or at janinelovestravel.co.uk/booking-terms-conditions.

7. User Conduct

When using the App, you agree not to:

• Use the App for any unlawful purpose
• Upload false, misleading, or offensive content
• Attempt to gain unauthorised access to other users' accounts or our systems
• Interfere with or disrupt the App's functionality
• Share your account credentials with third parties
• Use automated systems or bots to access the App

8. Intellectual Property

All content, features, and functionality of the App (including text, graphics, logos, icons, and software) are the property of West One Concierge and are protected by UK and international copyright, trademark, and other intellectual property laws.

Disney, Universal, and other theme park names, logos, and trademarks referenced in the App belong to their respective owners and are used for informational purposes only.

9. User Content

You retain ownership of content you upload (documents, messages, testimonials). By uploading content, you grant us a limited licence to store, display, and transmit it as necessary to provide our services. Testimonials you submit may be used for marketing purposes only with your explicit approval.

10. Limitation of Liability

To the maximum extent permitted by law:

• The App is provided "as is" and "as available" without warranties of any kind.
• We do not guarantee uninterrupted or error-free operation of the App.
• We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the App.
• Our total liability shall not exceed the amount you paid for using the App (which is currently £0 as the App is free).
• We are not responsible for third-party travel supplier actions, delays, or cancellations.

11. Travel Information Disclaimer

Experience guides, park tips, milestone dates, and other travel information provided in the App are for general guidance only. Dates and policies may change without notice by the relevant theme parks, cruise lines, or travel suppliers. Always verify important dates and requirements directly with the supplier.

12. Push Notifications

The App sends push notifications for trip updates, messages, and reminders. You can control notification preferences through your device settings. Disabling notifications may mean you miss important trip information.

13. Referral Programme

Our referral programme rewards clients who refer new customers. Referral credits are subject to the following conditions:

• Credits are applied at the discretion of West One Concierge
• Credits cannot be exchanged for cash
• The referred party must complete a booking for the referral to be valid
• West One Concierge reserves the right to modify or discontinue the referral programme at any time

14. Termination

We may suspend or terminate your access to the App at any time, with or without cause, with or without notice. Upon termination, your right to use the App ceases immediately. Provisions that by their nature should survive termination shall survive.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via the App. Continued use of the App after changes constitutes acceptance of the revised Terms.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact

For questions about these Terms, please contact:

West One Concierge
Email: [email protected]